Henry Repeating Arms Wins Silver Stevie Award for Customer Service
Henry Repeating Arms was named the winner of a Bronze Stevie® Award in the Customer Service Department of the Year category at the 14th Annual American Business Awards on June 20, 2016 at the Marriott Marquis Hotel in New York, NY. Also a Silver Stevie® Award in the Best Facebook Page of the Year category.
Henry Repeating Arms was the only firearm manufacturer to win. Backed by a personal guarantee from company president Anthony Imperato, Henry Repeating Arms provides industry-leading customer service to both customers and its network of dealers around the world. “Henry Repeating Arms’ commitment to the full customer experience is extraordinary, and your approach is unusual in these times,” one of the judges remarked. Mr. Imperato states, “It’s all about the customer at Henry Repeating Arms and its starts with my personal guarantee. If you are going to spend your hard-earned money on a Henry then we are going to do whatever it takes to make sure that you are 100% satisfied. Our Customer Service Supervisor, Tom Kotz, and every Henry Repeating Arms employee is empowered to do whatever it takes. And typically we go beyond customer expectations, going the extra mile and leaving a lasting positive impression with our customers. We are proud of our industry leading reputation for extraordinary customer service at the consumer and dealer levels.”
Since mid-2014 the Henry Repeating Arms Facebook page has grown to over 430,000 followers. A mix of daily, engaging content and personal fan interaction creates a welcome atmosphere for all Henry enthusiasts to ask questions, make suggestions, and share their experiences. The Facebook page is also providing an effective avenue of communication for any customer support related inquiries.
“With almost half a million fans following us on Facebook a new avenue of communication has opened for people to get in touch with us 24/7. Our Social Media Manager, Dan Clayton-Luce, continues to deliver the content our audience enjoys while providing a level of personalized engagement you don’t find on other large Facebook pages,” explains Mr. Imperato.
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. More than 250 professionals worldwide participated in the judging process to select this year’s Stevie Award winners. Details about The American Business Awards and the list of 2016 Stevie winners are available at http://stevieawards.com/aba/2016-stevie-award-winners.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.