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Customer Letters

Henry Customer Letters


The Promise that you made and sent was that of a hand shake. The way I and my family have been taught to do business. Attached are two photos of my self, my Son Chris and that of my Grandson, Drew Patrick age Six.

Drew Pat came over this Saturday Morning and gave me a hug and he yelled out, ” you and Daddy bought me a gun ?  I said yepper, your first Henry ” He said thank you and hugged us. We instructed him once again on handling and will continue to do so until he hits the mental trust age. He was all smiles and as you can see even through the photo op, the smiling and deep grinning did not stop. His ” Botcha ” as he calls her shot the photos and we were all thrilled with the beautiful breakfast visit we enjoyed.

Thank your staff for a job well done.

Andrew P. "Buz" Wrobel


Thank you for your prompt attention to our situation. the Rifle was sent to florida instead of Idaho….after numerous phone calls and tracking, the Rifle arrived in our hands at 12;30, an hour before his retirement party. Its over and thanks to all….Our Son Doug, spent 25 years in Service to our country….he was with the 101st Airborne in Iraq with Operation Freedom in 1991 and 2….


Jerry Baumgartner Vietnam Vet, 67-68...


Hello sir,

This is a pic of my 7 month old and his first rifle, a 17 Henry varment express. I am going to have it ingraved by a friend of mine with his birth date and a father and son scene on the butt. When I get it out his eyes light up it is awsome, he loves it.. He hasn’t shot it yet little small yet but he knows it is his. I was wondering what scope you recomend for it, it really needs it.. Some guns are just like that though.. The hard part is not taking it out myself.. That just means daddy has to get his own Henry right..

Casey and Hunter Lust

This is the reason why GM is going under. They never once practiced customer service like this. I had spent nearly $200,000 on new GM products and never once received an e-mail such as yours concerning any problem I ever had with them. I will repay your company by buying more of your products, and telling everyone on all the forums about this kind of customer service. This is what the US companies used to do, not anymore. I like your products, but this is the thing that sets your company apart. Tell your president, I saw his video on your websight, and I believe what he says about his products, and the way he stands behind them. I had to reply specifically to this e-mail, I will send the info you need later, as I wanted to pay your company a compliment.

Douglas Jones Gun Lover

I just recieved my Henry Big Boy in .35 and registered it online. This is an absolutey stunning fire arm and I would like to commend you and your employees for a job well done.Thank you for your time,

John W. Underwood

Dear Mr. Imperato and EVERYONE at Henry RA,

Sir I want to sincerely thank you for your kindness, understanding and for expediting my new 357 Big Boy order.

I received my 357 Big Boy and have to tell you, it is so much more than I ever expected, and my expectations were quite high, because yours are high.

Usually these days, many companies make such claims about their so-called outstanding products and services that after a consumer gets his/her hopes up so high…they’re all too often disappointed and wish they never spent the money, or their cash would’ve been spent more wisely elsewhere, and we all know peoples money these days is hard to come by and worked so hard for…

But I’m here to tell anyone of your potential customers who are afraid to put their foot back in another door with a company they’ve only read about for a purchase, or may be confused whether they should go with a Henry product, or similar rifle…

I tell you all, go with Henry, their product is everything they claim and a whole lot more, and the level of customer service amplifies and exemplifies the true meaning of the words “Outstanding”, “Professional”… absolutely first rate, and what we often do not hear about is a great rifle like this will be perfect for home defense

Just the anticipation of opening the box for the first time almost killed me, it was obvious why it took so long to receive, I was stunned at the beautiful workmanship, superior wood work…much better than top shelf furniture, and I’m not kidding.

I’ve owned new American Eagle Gold bullion before and the highly polished brass on this 357 Big Boy rivaled even a $1000 coin.

I plan to zero it in tomorrow and I’ll let you know about the accuracy, but if every claim, every customer review holds true… I am expecting to be delighted.

I need to say, I actually do feel a little bit of that cowboy in me stirring up.

Sure this sounds like I’m a Henry employee incognito, I assure you, I am not, I’m just one extremely happy new Henry owner.

What?s even better is she can handle .38 Special +P+ ammo as well. In another week or so, my 12 y/o daughter will be shopping for a .22 and she loved your Survival rifles.

Anthony, I guarantee Benjamin Tyler Henry and you Dad are proud you carried on their spirit and integrity.

I am truly happy I happened to change the channel one night to RFDTV and watched you talk about your product and company of great employees.
Lastly Sir, thank you for supporting our brave military men, woman and veterans, and for making our 2nd Amendment worth standing up for.

Thank you again!


Kevin Soderquist

Dear Anthony, I have to let you know how impressed I am with my new Henry H100 22lr.  I finally got to shoot it at my local range and cannot desribe in words about how impressed I am with the accuracy out of the box.  The Henry rifle has a totally solid feel and the lever action is so smooth.  As I was shooting it, I was able to work the lever action without ever taking the gun away from my cheek or shoulder.  It was that smooth. There is nothing loose or “tinney feeling” about my Henry rifle.

Thank you for making a qulity American made gun at a more than fair price.

Keep up the good work.


Jeffrey Hatwig Clovis, CA

I purchased the Golden Boy .22 magnum two years ago. At the time, aside from the appearance, I was very impressed with the smooth action. Now, after a lot of regular use, it is even smoother.

This rifle is a delight to shoot and very accurate. Both of my kids are excellent shots with it.

When we go out with our friends they are at first taken with the beauty of the rifle. After they fire it we have to pry it from their clinging hands.

Next on our list is the .357 magnum.

Thank you for producing such excellent products!

Jerry Mandel Henderson, NV

Dear Henry:

I am amazed!

Now that is what I call backing up your product. Your kind of customer support is in the best old fashion American tradition. It is your kind of commitment that makes a person like me want tell all my friends about the way you support your product.

A Sincere thank you.

Richard L. Lordahl Woodland Hills, CA


Thank you again for the excellent customer service. The Rifles turned out Great and my boys were Thrilled to get them.
We had great day shooting the rifles. I have included some pictures of my sons and their Golden Boys.

Thanks again

Bob Meade

The Henry Guarantee

From Owner, Anthony Imperato

“Henry owners have my personal guarantee to make certain that they are 100% satisfied with their purchase of our rifles. If you are going to spend your money on a Henry, I can assure you that we will do whatever it takes to make sure that you are happy that you bought a Henry.” - Anthony Imperato