Customer Service

« 25th Anniversary

Celebrating 25 Years of #1 Customer Service

A Passionate, Award-Winning Team Delivering 100% Satisfaction

Bayonne, NJ Customer Service Team

Bayonne, NJ Customer Service Team

When it comes to customer service, we set the bar high and settle for nothing less. Starting with a personal guarantee from CEO & Founder Anthony Imperato, every one of Henry’s award-winning employees is empowered to do whatever it takes to ensure that every interaction results in nothing less than complete satisfaction.

Customer service is a passion that started with Anthony Imperato’s time behind the gun counter of his family’s police equipment store. Those face-to-face interactions instilled the importance of going above and beyond to surpass all expectations, which remains a cornerstone of Henry’s customer service office to this day.

You don’t have to take our word for it though. Henry Repeating Arms was named the winner of a Stevie® Award in the Customer Service Department of the Year category at the American Business Awards with one judge saying, “Henry Repeating Arms’ commitment to the full customer experience is extraordinary, and their approach is unusual in these times.”

Rice Lake, WI Customer Service Team

Rice Lake, WI Customer Service Team

When you buy a Henry, you buy into something bigger than just a gun in a box. Standing behind that gun is a team of dedicated, passionate employees that you can count on whenever the need arises. No bots, no phone trees, no excuses, just good old fashioned customer service.

Factory boxing


The Henry Lifetime Guarantee

“Henry owners have my personal guarantee to make certain that they are 100% satisfied with their purchase of our firearms. If you are going to spend your money on a Henry, I can assure you that we will do whatever it takes to make sure that you are happy that you bought a Henry.”

-Anthony Imperato, CEO & Founder

Order a Catalog Order a Catalog
The Henry Guarantee

The Henry Guarantee

From Founder & CEO, Anthony Imperato

“When you choose to spend your hard-earned money on a Henry, you have my personal satisfaction guarantee and a lifetime warranty for the life of the product. Your 100% satisfaction is of utmost importance, and our award-winning customer service team is empowered to do whatever it takes to make sure you are happy with your Henry.”